Return & Refunds
We’re very confident you will love the quality of all of our products and we want you to be 100% satisfied with your purchase. Please contact us for any return or exchange within 30 days of purchase at firstname.lastname@example.org. To be eligible for a return your item must be unassembled and in its original packaging if possible.
- Contact us for a Return Merchandise Authorization (RMA) and provide order details.
- Exchanges or returns on any used, previously displayed, or assembled merchandise will not be accepted.
- You (the customer) will be responsible for all return shipping charges and the manufacturer’s 25% restocking fee if required. Contact us if you have any questions.
- Refunds will be made to original form of payment. Outbound shipping charges will be deducted from the refund/exchange, including orders with free shipping.
- For damaged items we will promptly provide a replacement at absolutely no cost to you. For LTL Freight deliveries please see shipping policy.
- All damaged items must be signed for at time of delivery as damaged and reported within 2 days of receipt. Please see shipping policy.
- Photos may be required to claim defective merchandise.
- If you are returning an item over $75, please get tracking info and purchase insurance in case any issues arise. We are not liable for any lost or damaged returned parcels.
ITEMS NOT ELIGIBLE FOR RETURN:
- Customized products
- Discontinued items (Sale items may still be returned unless it is discontinued.)
- Gift Cards
- Should you decide to cancel or initiate a return once an item has shipped you will be responsible for all return shipping charges and the manufacturer’s 25% restocking fee if required.
We strive to make any return as easy as possible. If you have any questions, please call or email us. Your complete satisfaction is truly our highest priority!