30-Day Money Back Guarantee
- We will gladly accept returns or exchanges within 30 days of receipt. Please make sure your item is unused and in the same condition and original packaging that you received it.
How do I return my purchase? It’s simple!
- Email us at email@example.com with your name, order number, item you are returning and reason for return.
- You will receive a return merchandise authorization number (RMA) and instructions on how to return your order. Please do not send your purchase directly back to the manufacturer without prior approval. Unauthorized returns can’t be accepted.
- If your return is over $75, we do recommend purchasing insurance when shipping back as we can’t be responsible for lost or damaged shipments.
- Email your tracking number to firstname.lastname@example.org. Once your return is received and inspected, we will issue a refund to the original form of payment. You will receive an email confirmation once your refund has been processed.
Please note: Shipping costs are non-refundable. When we receive the return, you will be credited minus the original shipping charges. Also, certain items may have a restocking fee.
Items not eligible for return:
- Customized products
- Discontinued items (Sale items may still be returned unless it is discontinued.)
We take the quality of our products very seriously but unfortunately from time to time damages occur in the shipping process which is out of our control. In the rare event you receive an item with breakage.
- Let us know within 48 hours of receiving your order and we will work with you on next steps. Photos may be required. email@example.com.
If you loved the quality but it just didn’t quite work out, we would love to help you find something better! Just follow the return steps above and reach out so we can help you find exactly what you are looking for. 704-931-3900 or firstname.lastname@example.org.
We strive to make any return as easy as possible. If you have any questions, please call or email us. Your complete satisfaction is truly our highest priority!